NEWS

IMPORTANT MESSAGE FROM THE ELECTRICAL SAFETY AUTHORITY

ESA Call Centre to open on Saturday, December 6

ESA will open its call centre for another Saturday to assist with processing a high volume of inbound work requests. The call centre will be open on Saturday December 6 from 10:00 a.m. to 1:00 p.m. Many contractors took advantage of last Saturday’s extended hours and ESA processed many notifications.

As noted in our communication last week, we are also adding additional staffing and phone lines to our Customer Service Centre including hiring more full-time call centre staff. We have also been making a number of other adjustments to allow our Customer Service Representatives to answer more calls and process permits and book inspections faster.

We know that the problems at our call centre have been very disruptive and apologize for the inconvenience caused. We appreciate your continued patience as we work to fix our long wait time challenges.

Sincerely,

Eric J. Kingston

General Manager